Supervisors of Nursing Services (SNS) across the Cameroon Baptist Convention (CBC) Health Services have converged on Bamenda to discuss strategies that will improve the quality of health care delivery to clients.
The 2-day meeting from July 4-5, 2019, at the Baptist Center in Nkwen, gave the kingpins an opportunity to brainstorm and make concrete proposals to the administration that will help staff give the kind of care that the organization is yearning for to give her clients.
Mr. Ngam Joseph, Technical Adviser to the Director of Health Services while chairing the come together remarked that quality care cannot be attained if we [the staff] remain static. “Hence there is a need for us to constantly refresh, renew, revise and review our standards in order to meet up with the trends in the sector.” He further underscored that the organization is working every day to mitigate complaints from clients in relation to the care they are due.
The seasoned and erstwhile hospital administrator called all the clinical supervisors as well as staff to own the system. He asked them to seek to ‘brighten their corners’ where they are and should work as onto God, so as to succeed in their varied and demanding tasks.
Mrs. Tamon Evelyn, Supervisor of Nursing Services at Mbingo Baptist Hospital told CBC Health Services Press that the meeting was a time to look at the causes of the falling standards in nursing care and charting out remedial measures. She highlighted that through the meeting they [we] have discussed ways to encourage staff to maintain a standard of care that is short of nothing but quality.
“We have resolved to organize educational and refresher programs to keep our staff updated with the trends in health care, especially at a time when even clients seem to master and know the kind of care they need due to the superhighway of information on the internet,” says Mrs. Tamon.
Quizzed on the attributes of a nurse that offers compassionate care to clients as defined by the CBC Health Services, Mrs. Tamon said, “A nurse is one who listens religiously to the cares and worries of a patient and one who refers and hands the care of the patient to the other nurse when signing out, until the patient is satisfied”.